If you purchase as a consumer, you may have the right to withdraw from your purchase within 14 days of contract without giving any reason (Consumer Contracts Regulations / EU Consumer Rights).
Services (photoshoots & session fees).
You have 14 days from booking to cancel and receive a refund of your session fee, provided the session has not taken place and we have not fully performed the service within that period.
If you ask us to schedule and begin providing the service within the 14-day period (e.g., reserve studio time, planning, pre-shoot prep), you agree we may deduct a reasonable amount for work performed up to the time of your cancellation.
Where a photoshoot is booked for a specific date, rescheduling and cancellation terms in your booking confirmation also apply.
Products (prints, wall art, albums).
Bespoke / made-to-order items created to your specifications (sizes, finishes, personalisation) are exempt from the 14-day right to cancel once production has begun. If you wish to cancel, please contact us immediately—if production has not started we will do our best to help.
If an item arrives faulty or damaged, we will repair or replace it in line with your statutory rights.
Digital images.
Once download begins (or high-resolution files are delivered) you acknowledge your statutory right to withdraw no longer applies for that supply.
How to withdraw or cancel
You can cancel by emailing contact@sarahlouisephotography.co.uk
Submit your withdrawal request:
Email contact@sarahlouisephotography.co.uk with subject line “Withdrawal Request – [Order/Booking Ref]” or use our Registered Business Address.
